How we protect your information

1) What we collect

• Contact details you provide (name, phone, email, delivery address).
• Order information (items, quantities, preferences, payment method selected).
• Basic device and usage data to keep the site secure and improve experience.

2) Why we collect it

• To process orders, coordinate delivery, and confirm product details.
• To communicate updates, clarifications, and payment instructions.
• To maintain site security, prevent fraud, and improve our services.

3) How we protect it

• Access to personal data is limited to authorized team members for order handling.
• We use reasonable safeguards to reduce risks of loss, misuse, or unauthorized access.
• We retain data only as long as needed for legal, operational, or customer service purposes.

4) Sharing of information

• We may share necessary details with delivery partners or payment processors to fulfill your order.
• We do not sell your personal information.
• We will disclose data if required by applicable law, regulation, or to protect our customers and operations.

5) Payment links and confirmation

After you confirm order details with our team, we will send a payment link based on your chosen method. Please complete payment within the stated timeframe (typically 24 hours) to keep your order active.

6) Your choices

• You may request to review, update, or correct your contact details held by us.
• You may ask us to limit certain uses, subject to our ability to fulfill your order and legal requirements.
• You may opt out of non-essential messages; important order and service notices will continue as needed.

7) Cookies and basic analytics

We may use limited cookies or similar tools to keep sessions secure and understand site performance. You can adjust browser settings to manage cookies, which may affect some site functions.

8) Updates to this policy

We may revise this policy to reflect changes in our practices or legal requirements. We will note the effective date below when updates are made.

9) Contact us

For privacy questions or requests, please reach us during business hours.

• Email: admin@florecitadivinehall.online
• Phone: +63 961 212 5987
• Address: Phase 1 Package 1 Block 3 Lot 10, Bagong Silang, Barangay 176, City of Caloocan, NCR 1428, Philippines
• Hours: Monday – Saturday, 8:30 AM – 6:00 PM (Sunday closed)