Guidelines for shopping with us

1) Using the site

• Use the site for lawful purposes and to place genuine orders.
• Provide accurate contact and delivery details to avoid delays.
• Unauthorized access attempts or misuse of content are prohibited.

2) Orders and availability

• Product availability may change based on stock and season.
• We will confirm colors, quantities, and any substitutes before payment.
• Prices and promos may be updated without prior notice; confirmed orders will honor agreed totals.

3) Payments

• Payment links are sent after you verify order details with our team.
• Please complete payment within 24 hours of receiving the link to keep the order active.
• If unpaid within the timeframe, the order may be cancelled and stock released.

4) Delivery and coordination

• Delivery coverage includes Caloocan City and nearby NCR areas, subject to partner availability.
• Fees and schedules depend on location and courier; we will confirm before dispatch.
• For special instructions (gate passes, drop-off notes), please inform us during confirmation.

5) Cancellations and changes

• Before payment: you may request changes or cancellation; we will re-confirm availability.
• After payment: changes depend on status; we will do our best to assist if not yet handed to courier.
• Orders cancelled due to non-payment may require a new request if stock is still available.

6) Returns and refunds

Please refer to our Refund Policy for detailed steps, timelines, and eligibility. We handle concerns promptly and transparently.

7) Privacy

We handle your data according to our Privacy Policy, focusing on necessity, security, and respect for your choices.

8) Intellectual property

Logos, images, and written content on this site belong to Florecita Divine Hall unless stated otherwise. Please request permission before reuse.

9) Changes to these terms

We may update these terms to reflect operational or legal requirements. Continued use of the site after updates means you accept the revised terms.

10) Contact

• Email: admin@florecitadivinehall.online
• Phone: +63 961 212 5987
• Address: Phase 1 Package 1 Block 3 Lot 10, Bagong Silang, Barangay 176, City of Caloocan, NCR 1428, Philippines
• Hours: Monday – Saturday, 8:30 AM – 6:00 PM (Sunday closed)